Privacy Policy

AMM Water t/a Waterplaas Pomona

Last Updated: 13 October 2026

1. Introduction

Welcome to AMM Water, trading as Waterplaas Pomona.

At AMM Water, we value your privacy and are committed to protecting the personal information you share with us when visiting our website, purchasing our products, requesting quotations or contacting our team.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information in connection with our website and business operations.

We aim to process personal information responsibly and in accordance with applicable South African legislation, including the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy applies to visitors and customers using our website at:

https://ammwater.co.za/

Please read this policy carefully to understand how your personal information may be handled.

2. Interpretation and Definitions

2.1 Interpretation

Words with capitalised initial letters have the meanings assigned to them below. These definitions apply whether the words are used in the singular or plural.

2.2 Definitions

For the purposes of this Privacy Policy:

• Company, We, Us or Our: Refers to AMM Water t/a Waterplaas Pomona.

• Website: Refers to https://ammwater.co.za/.

• Customer: Any person or business purchasing products, requesting quotations or using our services.

• Personal Information: Information relating to an identifiable individual or, where applicable, an identifiable existing juristic person.

• Account: A customer account created to access certain website features or manage orders.

• Cookies: Small files stored on your device that help websites operate and remember certain information.

• Device: A computer, smartphone, tablet or other device used to access our website.

• Service Providers: Third parties assisting us with services such as payment processing, website hosting, deliveries or technical support.

• Usage Data: Information collected automatically when visitors interact with our website.

• You or Your: The individual or business accessing our website or using our services.

3. Information We Collect

AMM Water may collect personal information when you interact with our website, place an order, request a quotation, create an account or contact our business.

3.1 Personal Information

Depending on your interaction with us, the information we may collect includes:

• First name and surname.

• Business or company name.

• Email address.

• Contact telephone number.

• Billing address.

• Delivery address.

• Order details and purchase history.

• Customer account information.

• Information provided through contact forms or quotation requests.

• Communication records relating to enquiries, orders and customer support.

We collect information that is reasonably necessary to provide our products and services, fulfil orders and communicate with customers.

3.2 Payment Information

When purchasing products through our website, payment information may be processed by third-party payment service providers.

AMM Water may receive payment confirmation, transaction references and other information necessary to process and manage orders.

Payment service providers handle payment information according to their own security procedures and privacy policies.

3.3 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol (IP) address.

• Browser type and version.

• Device type and operating system.

• Pages visited on our website.

• Date and time of visits.

• Time spent on individual pages.

• Website navigation and interaction information.

• Technical diagnostic and security information.

This information may help us maintain website functionality, improve performance and identify potential security issues.

4. How We Collect Personal Information

We may collect information through several methods.

4.1 Information You Provide

You may provide personal information when you:

• Create a customer account.

• Purchase bottled water or other products.

• Request water refills or bulk water orders.

• Enquire about custom bottle labels.

• Request a quotation.

• Complete an online contact form.

• Contact us by telephone or email.

• Subscribe to marketing communications, where available.

4.2 Information Collected Automatically

Certain technical and usage information may be collected through website technologies, including cookies, server logs and similar tools.

4.3 Information Received from Service Providers

We may receive relevant information from payment processors, delivery providers or other service providers when necessary to complete transactions or provide customer support.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, improve the browsing experience and understand how visitors interact with our website.

Cookies are small text files placed on your device when visiting certain websites.

5.1 Essential Cookies

Essential cookies support basic website functions, which may include:

• Website navigation.

• Shopping cart functionality.

• Customer login sessions.

• Checkout processes.

• Security and fraud prevention.

• Remembering certain website settings.

Some website features may not function correctly if essential cookies are disabled.

5.2 Functional Cookies

Functional cookies may remember your preferences, such as selected settings or account-related choices, to improve your browsing experience.

5.3 Analytics Cookies

Where enabled, analytics cookies may help us understand website traffic, visitor behaviour and website performance.

This information can assist us in improving our website and making our services easier to use.

5.4 Marketing Cookies

Where marketing or advertising technologies are enabled, cookies may be used to measure advertising performance or support relevant marketing activities.

Where required by applicable law, we will obtain the necessary consent before using non-essential tracking technologies.

5.5 Managing Cookies

You can manage or restrict cookies through your web browser settings.

Where our website provides cookie preference controls, you may also use those controls to manage applicable cookie choices.

Please note that disabling certain cookies may affect website functionality.

For additional information, please refer to our Cookie Policy.

6. How We Use Your Personal Information

AMM Water may process personal information for legitimate business purposes, subject to applicable legal requirements.

6.1 Processing Orders

We may use your information to:

• Confirm and process product orders.

• Prepare invoices and order confirmations.

• Manage payments and transaction records.

• Arrange collection or delivery.

• Communicate about order progress.

• Handle returns, refunds and order-related enquiries.

6.2 Providing Our Products and Services

We may use customer information to provide services relating to:

• Still and sparkling bottled water.

• Flavoured sparkling water.

• Water refill services.

• Bulk water orders.

• Custom bottle labels.

• Water dispensers and related products.

• Local deliveries and courier arrangements.

6.3 Customer Communication

We may contact you by email, telephone or other appropriate communication methods regarding:

• Order confirmations.

• Delivery arrangements.

• Quotation requests.

• Product enquiries.

• Customer service matters.

• Important website or service updates.

6.4 Website Improvement

We may analyse website usage information to:

• Improve website functionality.

• Identify technical problems.

• Improve product information.

• Enhance customer experience.

• Maintain website security.

• Understand general website performance.

6.5 Marketing Communications

Where permitted by law, we may send information about AMM Water products, promotions or services.

Where consent is required, we will obtain it before sending marketing communications.

You may opt out of direct marketing communications using the available unsubscribe method or by contacting us.

6.6 Legal and Administrative Purposes

We may process personal information where necessary to:

• Meet legal and regulatory obligations.

• Maintain appropriate business and financial records.

• Prevent fraud or misuse.

• Resolve customer disputes.

• Protect our legal rights.

• Respond to lawful requests from authorities.

7. Sharing Your Personal Information

AMM Water does not sell customer personal information to third parties.

We may share information with appropriate service providers when reasonably necessary to operate our business and provide our services.

7.1 Payment Service Providers

Relevant transaction information may be shared with payment processing providers to complete and verify payments.

7.2 Delivery and Courier Providers

When arranging product deliveries, we may share necessary delivery information with service providers.

This may include:

• Customer name.

• Delivery address.

• Contact telephone number.

• Relevant delivery instructions.

• Order information necessary for fulfilment.

For eligible orders requiring courier services, we may use Bob Go or other appropriate delivery arrangements.

7.3 Website and Technical Service Providers

We may use third-party providers for:

• Website hosting.

• Website maintenance.

• Technical support.

• Website security.

• Email communications.

• Website analytics.

These providers may process relevant information only as necessary for the services they perform, subject to applicable contractual and legal requirements.

7.4 Legal Requirements

We may disclose personal information when required by law, a valid court order or another lawful request from an authorised public authority.

7.5 Business Changes

If AMM Water undergoes a business sale, restructuring or similar transaction, relevant personal information may be transferred where lawful and necessary.

Appropriate privacy safeguards will be considered in such circumstances.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected or to meet applicable legal requirements.

Retention periods may vary depending on the type of information and its purpose.

8.1 Customer Account Information

Customer account information may be retained while an account remains active and for a reasonable period thereafter where necessary for administration, customer support or legal obligations.

8.2 Order and Transaction Records

Order details, invoices and transaction records may be retained for periods required by applicable financial, tax and other legislation.

8.3 Customer Enquiries

Customer correspondence and quotation requests may be retained for a reasonable period to manage enquiries, provide follow-up assistance and maintain appropriate business records.

8.4 Website Usage Information

Website logs and analytics information may be retained according to operational requirements, security needs and the settings of the relevant service providers.

8.5 Deletion and Anonymisation

When information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it, subject to applicable legal and technical requirements.

Information may remain temporarily in backup systems according to relevant backup and deletion procedures.

9. Storage and Security of Personal Information

AMM Water recognises the importance of protecting personal information against unauthorised access, loss, misuse, alteration or disclosure.

We aim to implement reasonable technical and organisational security measures appropriate to the nature of the information processed.

These may include:

• Website security controls.

• Restricted access to customer information.

• Secure account authentication.

• Appropriate hosting security measures.

• Software maintenance and updates.

• Secure payment processing through payment service providers.

• Appropriate data backup and recovery procedures.

Although we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. International Transfers of Personal Information

Some website hosting, technical support, payment or other service providers may process or store information outside South Africa.

Where personal information is transferred internationally, AMM Water will take reasonable steps to ensure that the transfer complies with applicable South African data protection requirements, including POPIA.

Appropriate safeguards may include contractual protections, adequate data protection arrangements or another lawful basis for the transfer.

11. Your Privacy Rights

Under applicable South African privacy legislation, you may have certain rights relating to your personal information.

These may include the right to:

• Request confirmation of whether we hold personal information about you.

• Request access to personal information, subject to applicable legal requirements.

• Request correction of inaccurate, incomplete or outdated information.

• Request deletion or destruction of information where legally permitted.

• Object to certain processing activities.

• Withdraw consent where processing is based on consent.

• Request that we stop certain direct marketing communications.

• Lodge a complaint with the Information Regulator of South Africa.

Requests may be subject to identity verification and any applicable legal limitations.

12. Accessing, Correcting or Deleting Your Information

If you would like to access, update, correct or request the deletion of your personal information, you may contact AMM Water using the contact details provided at the end of this policy.

If customer account functionality is available, certain account details may also be managed through your account settings.

We may need to verify your identity before processing a request to protect personal information against unauthorised access or disclosure.

Please note that some information may need to be retained where required by law or where another lawful basis for retention applies.

13. Disclosure Required by Law

AMM Water may disclose personal information where reasonably necessary and legally permitted to:

• Comply with applicable legislation.

• Respond to valid legal processes.

• Cooperate with authorised public authorities.

• Investigate suspected fraud or unlawful activities.

• Protect the rights, property or safety of our business, customers or other persons.

• Establish, exercise or defend legal claims.

Any such disclosure will be assessed in accordance with applicable legal requirements.

14. Third-Party Services

Our website may use third-party tools and services to support website functionality and business operations.

These may include services relating to:

• Online payments.

• Delivery and courier arrangements.

• Website hosting and security.

• Website analytics.

• Email communication.

• Maps and location information.

Third-party providers may have their own privacy policies governing how they process information.

14.1 Google Services

Where enabled, our website may use Google services, including Google Maps or Google Places, to display location information or assist visitors with finding our business.

Google may process certain technical information according to its own privacy practices.

You can read Google’s Privacy Policy at:

https://policies.google.com/privacy

15. Children’s Privacy

Our website and products are intended primarily for general consumers and business customers.

We do not intentionally collect personal information from children for purposes unrelated to legitimate business activities.

Where the processing of a child’s personal information requires consent or another lawful authorisation under South African law, we will seek the necessary authorisation.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

16. Links to External Websites

Our website may contain links to websites operated by third parties.

These websites are not controlled by AMM Water and may have different privacy policies and information-handling practices.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

AMM Water is not responsible for the privacy practices or content of websites outside our control.

17. Direct Marketing and Promotional Communications

AMM Water may occasionally communicate information about products, special offers, new services or promotions.

We will conduct direct marketing activities in accordance with applicable South African legislation, including POPIA and relevant electronic communications requirements.

Where consent is necessary, we will request it before sending electronic marketing communications.

Customers may request to stop receiving promotional communications at any time.

Opting out of marketing communications will not prevent us from sending essential communications relating to existing orders, transactions or customer enquiries.

18. Privacy Complaints

If you have concerns about how AMM Water collects, uses or protects your personal information, please contact us first so that we can investigate your concerns.

We will aim to address privacy-related enquiries and complaints in a reasonable manner and in accordance with applicable legal requirements.

If you believe your personal information has been processed unlawfully, you may also contact the Information Regulator of South Africa.

Website: https://inforegulator.org.za/

19. Changes to This Privacy Policy

AMM Water may update this Privacy Policy from time to time to reflect changes in:

• Our business operations.

• Website functionality.

• Products and services.

• Information-processing practices.

• Applicable legislation or regulatory requirements.

When changes are made, the updated policy will be published on this page.

The Last Updated date at the beginning of the policy will indicate when the document was most recently revised.

Where required by law, we will provide additional notice or obtain consent for relevant changes.

We encourage visitors and customers to review this Privacy Policy periodically.

20. Contact AMM Water

If you have questions about this Privacy Policy, wish to exercise your privacy rights or require assistance regarding your personal information, please contact us.

Business Name: AMM Water t/a Waterplaas Pomona

Physical Address:

Shop 2B, 19 High Road
Corner of Stanley Road
Pomona, Kempton Park
Gauteng, 1619
South Africa

Telephone: 079 309 9731

Email: pomona@waterplaas.co.za

Website: https://ammwater.co.za/

Contact Page: https://ammwater.co.za/contact-us/

We value the trust our customers place in AMM Water and are committed to handling personal information responsibly, securely and transparently.